• All cats must be at least 3 months of age & fully vaccinated
  • Vaccination certificates must be presented on admission
  • All cats over 6 months of age must be desexed
  • All cats must have flea prevention
  • All accounts must be paid in full by check in
  • Special conditions apply to all peak period: we do require all booking to comply with the strict peak period special condiitons to ensure that we are able to cater efficiently during these busy periods. This includes a $100 non-refundable booking confirmation deposit required to secure a booking. (See below for the full conditions, *Easter; **Christmas/New Year.

 

  1. Hobbits Knob Cat Retreat reserves the right at their discretion to refuse entry and/or admission of any animal(s).
  2. The Owner specifically declares sole ownership of the pet and declares that all information in regards to their pet(s) provided by them at or prior to admission is true and accurate.
  3. All cats to be boarded, if over six months of age, must be desexed.
  4. All cats are to be fully up to date with their annual vaccinations and Vaccination Certificates must be presented on admission. No Vaccination Certificate, no admission.
  5. All cats are to be on flea prevention and should your cat present with evidence of fleas, we reserve the right to administer flea treatment and charge your account.
  6. Boarding rates are charged per "calendar night" according to the Fees Schedule and a "day care" charge is applied for any animal checking out after 10am, subject to variation without notice.
  7. Long-term boarding requires a prepaid 50% deposit of the invoice total and a payment plan for weekly/fortnightly payments organised with management. 
  8. The Owner agrees to pay the rate for boarding effective on the date the pet is admitted into Hobbits Knob Cat Retreat, and also agrees that the pet shall not leave Hobbits Knob Cat Retreat premises until all charges are paid for by the owner.
  9. Should the pet require veterinary attention whilst in the care of Hobbits Knob Cat Retreat, every effort will be made to contact the Owner prior to seeking veterinary advice. However, even if contact is unable to be made, the Owner will be liable for all veterinary expenses incurred by their pet. The Owner also agrees to pay all costs/charges for boarding, any requested special services and any unforseen veterinary costs incurred by the pet during the time the pet has been in the care of Hobbits Knob Cat Retreat.
  10. The Owner agrees to be solely responsible for any/and all behaviour of the pet whilst in the care of Hobbits Knob Cat Retreat and indemnifies Hobbits Knob Cat Retreat against any claim for loss or damages made by any person as a result of the actions or behaviour of their pet
  11. So far as this business is able then this business, its employees or agents will under no circumstances be responsible for the injury, death, loss, or damage to any pet whilst in the boarding facility.
  12. The Owner acknowledges that the signing of this contract shall create a lien over the animal in favour of Hobbits Knob Cat Retreat which shall continue to exist whilst ever monies remain owing pursuant to the contract.

*SPECIAL CONDITIONS - PEAK PERIOD - EASTER 2019

Should you wish to make a booking, we require this Peak Period Special Conditions form to be read.  We also require payment of a $100 non-refundable booking confirmation deposit to be made within a week of your enquiry.  If these requirements are failed to be met, unfortunately, we will be unable to reserve your Peak Period reservation.

We require a 5-night minimum stay for bookings including Good Friday, Easter Saturday, Easter Sunday and Easter Monday (19/04/2019 - 22/04/2019)

We will be closed to the public for drop-off and pick-up between the 19th of April to the 22nd of April inclusive. Rest assured that we have staff here for the entire day over these "closed" days to take extra special care of our feline guests.

We require a $100 non-refundable booking confirmation deposit to be made within 7 days upon the booking request with the balance due by the 15th March 2019 by cash or bank transfer.

Hobbits Knob Cat Retreat reserves the right to cancel bookings should they not comply with our special conditions including the lack of payment of the deposit or the balance by the due date.

There will be limited choice of suites over these busy periods as Hobbits Knob Cat Retreat will select suites according to the cats' individual needs and circumstances.

Changes to bookings after confirmation has been made, including date changes (shortening or lengthening the booking), will incur a $25 administration fee per change.  Hobbits Knob Cat Retreat cannot guarantee these changes will be accepted, pending these Special Conditions, which were read upon the booking confirmation.

Should you wish to make changes within 4 weeks of the booking commencement, to the booking for a shorter period, Hobbits Knob Cat Retreat reserves the right to charge the original FULL booking fee, unless we are able to get a booking to replace yours.

Booking dates and suite preferences cannot be guaranteed until confirmation is completed.  Management reserve the right to choose accommodation type according to the requested dates and more specifically the needs of each cat on an individual basis.

  **SPECIAL CONDITIONS - PEAK PERIOD - CHRISTMAS/NEW YEAR

Should you wish to make a booking, we require this Peak Period Special Conditions form to be read.  We also require payment of a $100 non-refundable booking confirmation deposit to be made within a week of your enquiry.  If these requirements are failed to be met, unfortunately, we will be unable to reserve your Peak Period reservation.

We require a 5-night minimum stay for bookings including Christmas Day & Boxing Day.

We will be closed to the public for drop-off and pick-up between the 24th December 2019 to the 1st January 2020 inclusive, except for the 'swap over' days as below.  Rest assured that we have staff here for the entire day over these "closed" days to take extra special care of our feline guests.

Cats whom have satisfied a 5-night minimum may collect on the 28th, 29th and 30th of December 2019 ONLY, which will allow a switch over of cats for the New Year period.

We require a $100 non-refundable booking confirmation deposit to be made within 7 days upon the booking request with the balance due by the 30th September 2019 by cash or bank transfer.

Hobbits Knob Cat Retreat reserves the right to cancel bookings should they not comply with our special conditions including the lack of payment of the deposit or the balance by the due date.

There will be limited choice of suites over these busy periods as Hobbits Knob Cat Retreat will select suites according to the cats' individual needs and circumstances.

Changes to bookings after confirmation has been made, including date changes (shortening or lengthening the booking), will incur a $25 administration fee per change.  Hobbits Knob Cat Retreat cannot guarantee these changes will be accepted, pending these Special Conditions, which were read upon the booking confirmation.

Should you wish to make changes within 4 weeks of the booking commencement, to the booking for a shorter period, Hobbits Knob Cat Retreat reserves the right to charge the original FULL booking fee, unless we are able to get a booking to replace yours.

Booking dates and suite preferences cannot be guaranteed until confirmation is completed.  Management reserve the right to choose accommodation type according to the requested dates and more specifically the needs of each cat on an individual basis.

Confirming your reservation indicates your acceptance to these T&C's. 

We thank you for your understanding and co-operation of these conditions, which helps reduce administration time and stress on the cats and our staff.

The Cat Retreat Team