HOBBITS KNOB CAT RETREAT - COVID-19 UPDATE @ 26th March 2020

At this point in time, we are operating business as usual @ Hobbits Knob Cat Retreat and we understand that you and your cats rely on us. We are constantly being updated with our requirements from the Commonwealth and State Governments as well as Industry professionals.

It is our responsibility to protect the welfare of animals in our care at all times, whilst ensuring optimal health and safety to our staff and visitors.

Whilst we minimise staff hours to control social distancing, we are still here to give the most professional, caring environment for the minimal cats on retreat.

We have also introduced strict infection control measures within our establishment and kindly ask that all visitors respect the following:

1. Our office open hours remain the same until further notice:
   • Monday to Saturday 8am – 9:30am and 3pm – 5pm,
   • Sundays 3 – 5pm.
   • Closed ALL Public Holidays.
2. Check In and Check Out of your cat (during the above hours):

   To adhere to Social Distancing guidelines, we ask that you please remain in your vehicle in the car park and call our office on 5478 9882, whereby our friendly staff will complete your Check In/Check Out process over the phone.

   • If you are checking in your cat, we ask that you place the cat (whilst in their secure carry box) next to your vehicle until our staff arrive. Please, NO personal belongings allowed at this time.
   • If you are checking out your cat, we will deliver your cat (whilst in their secure carry box) and place them beside your vehicle.
3. We do offer a drop off and pick up service, which we have reduced the fee to $20 per service if needed. Please contact our office to organise on 5478 9882.
4. Sorry, no visitations to your cat is allowed at this time.
5. Sorry, no tours or inspections of our establishment at this time, although we look forward to showing you around at a later, safe date.

If you own or care for animals, it is important to plan ahead and consider a range of factors that will reduce the risk of animal welfare issues that may occur during a human health pandemic. If you need assistance, please contact us so that we may direct you to the appropriate organisation.

We thank you for your understanding and assistance is helping our business to care for your pets and to help reduce the spread.

Be safe and healthy,
Tania Barton
Owner/Manager
Hobbits Knob Cat Retreat