Peak Period Special Conditions

PEAK PERIOD - EASTER 2020

Should you wish to make a booking, we require this Peak Period Special Conditions form to be read.  We also require payment of a $100 non-refundable booking confirmation deposit to be made within a week of your enquiry.  If these requirements are failed to be met, unfortunately, we will be unable to reserve your Peak Period reservation.

We require a 5-night minimum stay for bookings including Good Friday, Easter Saturday, Easter Sunday and Easter Monday (10/04/2020 - 13/04/2020)

We will be closed to the public for drop-off and pick-up between the 10th of April to the 13th of April inclusive. Rest assured that we have staff here for the entire day over these "closed" days to take extra special care of our feline guests.

We require a $100 non-refundable booking confirmation deposit to be made within 7 days upon the booking request with the balance due by the 6th March 2020 by cash or bank transfer.

Hobbits Knob Cat Retreat reserves the right to cancel bookings should they not comply with our special conditions including the lack of payment of the deposit or the balance by the due date.

There will be limited choice of suites over these busy periods as Hobbits Knob Cat Retreat will select suites according to the cats' individual needs and circumstances.

Changes to bookings after confirmation has been made, including date changes (shortening or lengthening the booking), will incur a $25 administration fee per change.  Hobbits Knob Cat Retreat cannot guarantee these changes will be accepted, pending these Special Conditions, which were read upon the booking confirmation.

Should you wish to make changes within 4 weeks of the booking commencement, to the booking for a shorter period, Hobbits Knob Cat Retreat reserves the right to charge the original FULL booking fee, unless we are able to get a booking to replace yours.

Booking dates and suite preferences cannot be guaranteed until confirmation is completed.  Management reserve the right to choose accommodation type according to the requested dates and more specifically the needs of each cat on an individual basis.

PEAK PERIOD - CHRISTMAS/NEW YEAR 2020/2021

Should you wish to make a booking, we require this Peak Period Special Conditions form to be read.  We also require payment of a $100 non-refundable booking confirmation deposit to be made within a week of your enquiry.  If these requirements are failed to be met, unfortunately, we will be unable to reserve your Peak Period reservation.

We require a 6-night minimum stay for bookings including Christmas Day & Boxing Day.

We will be closed to the public for drop-off and pick-up between the 24th December 2020 the 1st January 2021 inclusive, except for the 'swap over' days as below.  Rest assured that we have staff here for the entire day over these "closed" days to take extra special care of our feline guests.

Cats whom have satisfied a 6-night minimum may collect on the 29th and 30th of December 2020 ONLY, which will allow a switch over of cats for the New Year period.

We require a $100 non-refundable booking confirmation deposit to be made within 7 days upon the booking request with the balance due by the 30th October 2020 by cash or bank transfer.  For bookings made after the 30th October full payment is required within 7 days by cash or bank transfer.

Hobbits Knob Cat Retreat reserves the right to cancel bookings should they not comply with our special conditions including the lack of payment of the deposit or the balance by the due date.

There will be limited choice of suites over these busy periods as Hobbits Knob Cat Retreat will select suites according to the cats' individual needs and circumstances.

Changes to bookings after confirmation has been made, including date changes (shortening or lengthening the booking), will incur a $25 administration fee per change.  Hobbits Knob Cat Retreat cannot guarantee these changes will be accepted, pending these Special Conditions, which were read upon the booking confirmation.

Should you wish to make changes within 4 weeks of the booking commencement, to the booking for a shorter period, Hobbits Knob Cat Retreat reserves the right to charge the original FULL booking fee, unless we are able to get a booking to replace yours.

Booking dates and suite preferences cannot be guaranteed until confirmation is completed.  Management reserve the right to choose accommodation type according to the requested dates and more specifically the needs of each cat on an individual basis.

 

 Confirming your reservation indicates your acceptance to these T&C's. 

WE THANK YOU FOR YOUR UNDERSTANDING AND CO-OPERATION OF THESE CONDITIONS, WHICH HELPS REDUCE ADMINISTRATION TIME AND STRESS ON THE CATS AND OUR STAFF.

Please visit our Conditions of Boarding page for all conditions of boarding.

Testimonials

  • Murphy

    "We are so happy to be able to have Murphy here. He's always well looked after and a very relaxed cat when we get him home."Jon
  • Millie

    Gorgeous place. Thank you so much for taking good care of Millie.Caroline Stanley
  • Cleo

    "Thanks again Tania for caring for Cleo - obviously she has loved being here and spending lots of time with Laura. It is so re-assuring for us to know, that while we are away, she couldn't be in better hands."Yvonne and Lester Watkinson
  • Frankie

    "Have been the best place for my cat Frankie highly recommended. I hope all goes well for you guys and thank you for always keeping my mind at ease when he comes to stay. Thank you."
  • The Johnson's

    "Wow! How can words express how grateful we are for the good care you've taken of our babies. They've changed so much since coming here and we can't express how grateful we are for all your hard work. We hope they are as happy with us as they have been with you. I just want to say thank you, thank you, thank you. We will definately send you pictures and they will definately come and stay here when we go away."Lots of love, the Johnson clan, Glenn, Michelle, Georgie, Polly & Max
  • Jerry & Maria

    "Great place for our little cats - they dont want to come back home." Jerry and Maria
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